Frequently Asked Questions
Everything you need to know about ordering 100% authentic designer apparel, sizing, M-Pesa payments, and countrywide delivery at WGSUent.
# Orders & Payments
How can I pay on WGSUent?
You can pay with Lipa Na M-Pesa at checkout, Visa or Mastercard, or direct bank transfer. Cash on delivery or M-Pesa upon arrival is also available in Nairobi.
How does M-Pesa payment work on the site?
Select M-Pesa during checkout and type in your phone number. You will receive an instant prompt on your phone asking for your PIN. Once entered, your payment is confirmed right away.
Can I order directly on WhatsApp?
Yes. Every product page has a WhatsApp Order button. Click it to chat with us, ask questions about sizing, and place your order directly.
Can I cancel or modify an order after placing it?
Yes, if you need to adjust sizes or delivery addresses, reach out to our WhatsApp customer support immediately and we will update your order prior to dispatch.
# Suits & Tailoring
Where can I buy wedding suits and official suits in Nairobi?
WGSUent stocks premium two-piece, three-piece, slim fit, and tuxedo suits. We deliver same day in Nairobi and 24 to 48 hours to all counties across Kenya.
How do I determine my suit jacket and trouser size?
Our suits follow European jacket chest sizing (38 to 48) with matching trouser waist measurements. If you are unsure, send your height, weight, and waist size on WhatsApp for a personalized recommendation.
Do you provide group suits for groomsmen and wedding parties?
Yes, we coordinate complete wedding party and groomsmen outfits with uniform color themes, tailored fits, and matching accessories.
# Presidential Shirts & Menswear
What are presidential shirts and Kaunda suits?
Presidential shirts and Kaunda suits feature distinctive Mandarin collars, structured shoulders, and clean silhouettes, making them ideal for state functions, business meetings, and elegant weekend events.
Are your shirts true to size?
Yes, all shirts are cut to standard European and Kenyan measurements from Medium up to 3XL, offering a comfortable chest, shoulder, and arm fit.
What fabric materials are used in your presidential shirts?
We use breathable cotton blends, linen, and structured jacquard fabrics that hold their shape and stay comfortable throughout the day.
# Shoes & Sneakers
What shoe sizing standard do you follow?
All our leather loafers, boots, dress shoes, and luxury sneakers use European sizing from 40 through 45 (equivalent to UK sizes 6 through 11).
Are the sneakers and leather shoes durable?
Yes, our footwear is crafted with durable leather, reinforced stitching, and cushioned insoles engineered for daily wear and longevity.
What happens if the shoes do not fit?
We offer a quick 7-day size exchange. Keep the shoes unworn with original packaging, and we will swap them for your correct size immediately.
# Delivery & Shipping
Do you deliver to all counties in Kenya?
Yes, we deliver to all 47 counties in Kenya. We use local riders in Nairobi and trusted couriers like Fargo Courier and G4S for upcountry deliveries.
How fast is delivery?
Deliveries in Nairobi and Kiambu County arrive within 2 to 6 hours when ordered before 3:00 PM. Upcountry deliveries arrive within 24 to 48 hours.
Where is WGSUent located for pickups?
WGSUent is situated along the Thika Superhighway corridor in Ruiru, Nairobi metropolitan area. While we are primarily an online store with express delivery, scheduled order pickups can be arranged.
How much does delivery cost?
Nairobi and Ruiru delivery is KES 250 to KES 450 depending on your area. Delivery to other counties is KES 350 to KES 600.
# Sizing & Quality Guarantee
How do I choose the right size?
Each product shows standard size options. If you are not sure, send us your height and build on WhatsApp and we will recommend the right size for you.
What is your size exchange policy?
We offer an easy 7-day size exchange. Message us on WhatsApp and we will swap the unworn item with your correct size quickly.
Are your products 100% authentic?
Yes, WGSUent exclusively sells 100% authentic products. Every luxury suit, presidential shirt, designer sneaker, and accessory is crafted from authentic high-grade fabrics and inspected thoroughly before dispatch.
Still Have Questions?
Our fashion stylists are online and ready to assist with custom styling and order inquiries.